Shipping Policy

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🎉 Limited Time Promotion!

FREE SHIPPING on all orders - No minimum purchase required!
 

Shipping Information

All orders are shipped directly from our fulfillment center and delivered to your door with free shipping.

Delivery Timeframe:

Standard Delivery: 5-8 business days
 

Processing & Shipping

Your order will be processed and shipped within 1-2 business days. Once shipped, delivery takes 5-8 business days.

You will receive a confirmation email with tracking information once your order ships, allowing you to follow your package every step of the way.
 

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. You can track your package through the courier's website for real-time updates on your delivery.
 

Delivery Issues

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We'll work with you to resolve the issue promptly.
 

Failed Delivery Attempts

If the courier is unable to deliver your package, they will leave a notice with instructions. Packages are typically held at the local depot for 7 days before being returned to us.
 

Address Changes

Please ensure your shipping address is correct before completing your order. If you need to change your address, contact us immediately at support@lunattopet.com. Address changes cannot be guaranteed once the order has shipped.
 

Contact Us

For shipping inquiries, please contact:

Email: suportelunattopet@gmail.com
Response Time: Within 24 hours on business days